Business Process Outsourcing
Core Services:
Customer Support Services
- Handling customer inquiries via phone, email, chat, and social media.
- Resolving complaints and providing solutions efficiently.
- Offering multilingual support if needed.
Technical Support
- Troubleshooting technical issues for products or services.
- Assisting with software setup, configuration, and troubleshooting.
Sales and Lead Generation
- Inbound and outbound sales calls to promote products or services.
- Upselling and cross-selling to existing customers.
- Generating and qualifying leads for the client’s sales team.
Order Processing and Management
- Assisting customers with placing orders, tracking shipments, and managing returns.
- Ensuring accurate data entry and order updates.
Appointment Setting
- Scheduling appointments for clients’ businesses.
- Managing calendars and reminders.
Survey and Feedback Collection
- Conducting customer satisfaction surveys.
- Gathering feedback for product or service improvement.
Help Desk Services
- Offering tiered support levels (e.g., Level 1 for basic issues and escalation to Level 2/3).
- Supporting both internal (B2B) and external (B2C) needs.
Virtual Receptionist
- Answering calls, taking messages, and routing inquiries to the appropriate person or department.
E-commerce Support
- Providing product recommendations.
- Assisting with account management and troubleshooting online transactions.
Collections and Billing Support
- Managing overdue accounts and assisting with payment plans.
- Answering billing-related inquiries.
Back-Office Support
- Data entry, transcription, and other administrative tasks.
24/7 Availability
- Offering round-the-clock support if required by the client.